Guest Speaker - John Lynch
John Lynch spoke about his time as a Myki Customer Service Officer over the past year.
He provide a brief history of Myki and how it works on trams, trains and buses in Melbourne.
Because of the composition of the audience, he spent some time explaining the benefits of Myki for Seniors.
Finally he listed the most common complaints about Myki:
- Short-stay visitors
- Confusion on trams
- Inability to validate
- Online top-ups
- Defective cards
- Credit card receipts
- Privacy concerns